Frequently asked questions
To help you as quickly as possible, here are our most common questions and answers. You are of course always welcome to contact us. You can email, chat here on our website or call us on +46 (0)8-506 213 30.
If you book a conference, meeting or event with us, you can always cancel the event for free until four weeks before arrival. If cancel later than four weeks before arrival, the customer will reimburse the hotel with 75% of the value of the booking. If canceled later than two weeks before the group’s first day of arrival, the customer will reimburse the hotel with 100% of the value of the booking.
For food and drink, the number of participants can be adjusted completely until 11:00 three days before the start of the event. For accommodation in connection with a conference, the following applies:
Up to 14 days before arrival, up to five hotel rooms can be canceled free of charge. Until 18:00 the day before arrival, up to two hotel rooms can be canceled free of charge.
The restaurant, Belgobaren Bakfickan, serves all food and beverages during the conference. Here you will enjoy well-prepared food with Belgian influences.
Common allergies such as gluten and lactose or if someone wants a vegan or vegetarian alternative needs to be notified no later than three days before arrival. We need to know complicated allergies and any special diets no later than one week before arrival. Please contact us if you have any questions och requests.
We have a hotel garage which costs SEK 300 a day.
- Projector with screen and speakers
- Glass writing board
- Office materials
- Pen and pad for each participant
- Still and sparkling water
We are more than happy to welcome you in the evenings and on weekends. This can be a good alternative if you want to keep the meeting in privacy.
The customer can choose to book all participants themselves or we can reserve a certain number of rooms so the participants can call in and register if they want a hotel room.
We offer free WiFi throughout the hotel and conference. Select the network called Freys Meetings. A pop-up appears where you can log in with your Facebook, Google or via phone number (only for Wifi on the phone). You can also choose to log in with a code – please ask if you need any assistance and we will be happy to help.
Most meeting rooms have standard windows with generous light, some of the rooms have skylights which also provide a nice light in the room.